Customer Support
Help, when you need it.
Whether you are responding to an active incident, have a question about a service, or need guidance on next steps — we are here. Large, clear buttons and readable text throughout.
Need help now?
If you are in the middle of a security incident, use one of the channels below. They are monitored around the clock.
Emergency phone:
+1 (213) 852-8504
Support email:
support@holkter.org
General inquiries:
hello@holkter.org
Scrolls to the incident form below.
What to expect
So there are no surprises.
- Active incidents: acknowledged within 1 hour, day or night.
- Urgent service questions: response within a few business hours.
- General inquiries: response within one business day.
- All communications are confidential and handled by authorized HOKTER personnel only.
Prefer to start with a form?
If you would rather submit details in writing first, use the emergency incident form on this page. It is reviewed continuously.
Emergency Incident Form
Use this form if you are experiencing an active security incident. We prioritize urgent requests.
Frequently Asked Questions
Quick answers to the questions we hear most.
What information should I include in an incident report?
Provide as much detail as you can: what happened, when it was detected, which systems or accounts are affected, and any steps already taken. Do not delay reporting because details are missing — we can work with partial information.
How quickly will you respond?
Emergency reports are triaged within 1 hour. Non-urgent inquiries receive a response within one business day. If your matter becomes urgent, note that in a follow-up and we will reprioritize.
Is my information kept confidential?
Yes. All communications and form submissions are treated with strict confidentiality and are only accessible to authorized HOKTER personnel. We do not share inquiry details with third parties.
Do you support international clients?
Yes. We support organizations globally and can coordinate across time zones for urgent matters.
Can you coordinate with our legal counsel?
Yes. Where engagements intersect with legal proceedings, we coordinate with counsel — ours and our clients' — to preserve privilege and evidentiary integrity.
Do you offer retainers?
Yes. Retained advisory agreements provide ongoing access to our team for response, review, and guidance under a standing agreement. Contact us to discuss scope.
Still have questions?
Send us a message and we will get back to you — usually within one business day, faster for urgent matters.
Contact Our Team